How to contact us
The primary support mailbox is contact@sselena.click.
- General inquiries are normally reviewed within 1 to 3 business days.
- Urgent incidents involving blocked payments, security concerns, or service access issues receive priority handling.
- Privacy-related requests should include the subject line "Data Rights Request".
- Formal complaints should include the subject line "Formal Complaint" for routing to the appropriate team.
Information to include
- Your registered email or masked phone number.
- A short description of the issue and when it occurred.
- Relevant transaction references, screenshots, or repayment details where available.
- If the request concerns privacy rights, a clear statement of the requested action.
Important notice
This support page is intended for communication and assistance only. Product approvals, pricing, and final loan conditions are determined separately under internal review, legal requirements, and signed contract terms.